If someone in Woburn cannot get down their own steps, two trained staff can bring them down seated in a motorized stair chair and bring them back up later. It is $200 a visit, and the crew leaves from our office at 100 TradeCenter, so Woburn is the shortest trip we make.

Why doesn't the Woburn senior van solve this?

The city's Senior Center vans run curb to curb, and the city describes them as being for independent passengers or riders who bring a capable assistant. The driver meets you at the curb. Getting from the bedroom to the curb is on you. The vans also only go to the Senior Center, not to medical appointments. Ride options in Woburn.

What goes wrong when families do it themselves?

These are the calls we get most:

• Someone got hurt last time. A son or daughter carried a parent down and hurt their back, or the parent slipped halfway.
• The ride came and left. The van or taxi driver will not come inside, so the appointment was missed.
• Discharge is stuck. The hospital is ready to send someone home and nobody can get them up the front steps.
• They stopped going out. Doctor visits, church and family events get skipped because the stairs feel impossible.
• The 911 habit. The fire department was called to lift someone more than once, and that is not a plan.

The client stays seated and strapped in while the chair's tracks take the weight.

Who does the work?

Always two trained staff, never one. Care Remedy has served seniors and people with disabilities since 2019 and makes about 30,000 transportation trips a year, so stairs, tight turns and power chairs are routine for our crews. Every visit is logged in our own system, so you know who came and when.

Can you come on short notice?

Often, yes. Woburn is home base, so a same day request here is easier to fill than anywhere else we serve. Call early in the day.

What does it cost?

$200 a visit for two staff and the stair chair. Our wheelchair van is $115 each way within five miles, then $2 a mile. Medicare does not pay for stair assistance. What sometimes does. If someone needs help on the stairs every day, price a stairlift too. Crew versus stairlift.

What should you tell us when you book?

How many steps inside and out, whether they turn, the person's weight, and whether they use a manual or power wheelchair. We will give you the stair chair's rated capacity on the phone.

Our office is at 100 TradeCenter in Woburn. Call 781-957-8076.